How to Have Difficult Conversations with Ease

• Receive a well-tested practical framework to approach difficult conversations so that you can feel fully prepared & confident going into and during potentially uncomfortable conversations.
• Understand universal emotional triggers & how to avoid setting off someone’s trigger alarms unnecessarily, so you can remain in calm control of the conversation at all times.
• Learn 3 tools to reset your emotional buttons, when you feel flustered so that you remain cool and collected so you can generate the best outcome for all involved in the conversation, no matter how challenging the topic.

About the Speaker

Mary Cheyne, MBA, is a Transformational Public Speaking Trainer & Coach, and the 2009 World Champion of Public Speaking first runner-up, out of 25,000 contestants from 14 countries. Mary is a TEDx Speaker & has trained over 15,000 people in 30 cities world-wide, including those in Australia, Europe, Asia, Canada & the US. She’s the best-selling author of the book “Present” Yourself in Public Speaking – Tell Your Inner Critic to SHUT UP! And the Real You to SPEAK UP! This vast experience has led Mary to one important, unvarnished conclusion: “To communicate and persuade effectively, the first person you need to convince is YOURSELF.”